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Privacy Policy

Effective Date: 01/01/2014

SweetFlower Co., Ltd. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sweetflower.co.th, or interact with us through other means.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you interact with us (e.g., place an order, contact us, subscribe to updates), we may collect:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Payment information (handled securely via third-party payment gateways)

b. Non-Personal Information

This includes:

  • IP address
  • Browser type and version
  • Browsing behavior on our website
  • Device information

c. Cookies and Tracking Technologies

We use cookies to enhance your experience. You can manage cookie preferences via your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Respond to your inquiries and provide customer support
  • Improve our website, products, and services
  • Send marketing communications (if you have opted in)
  • Comply with legal obligations

3. Disclosure of Your Information

We do not sell your personal data. We may share your information with:

  • Service providers (e.g., payment processors, delivery partners)
  • IT and system administration providers
  • Legal or regulatory authorities if required by law
  • Marketing platforms (only if you have opted in)

All third parties are required to respect the security of your personal data and process it in accordance with the law.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

5. Your Rights

Subject to applicable laws (such as Thailand’s PDPA), you have the right to:

  • Access your personal data
  • Correct or update your data
  • Withdraw consent at any time
  • Request deletion of your personal data
  • Object to or restrict certain types of data processing

To exercise your rights, contact us at shop@sweetflower.co.th

6. Data Security

We use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at sweetflower.co.th/privacy-policy.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

SweetFlower Co., Ltd.
Email: shop@sweetflower.co.th